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Consumer Alert

The health and safety of our staff, clients and colleagues is our top priority. We have been closely monitoring the developments of COVID-19 to ensure our best practices align with the guidance issued by government health authorities, including the Centers for Disease Control, the World Health Organization and local health authorities.

During these unsettling times, we want to reinforce our commitment to clients by remaining available to provide the same level of service you have come to expect. We seek to minimize any disruption to our clients, while ensuring the safety of our employees. 

In doing so, we have modified some of our service protocols:

Office closure: we have made the decision to temporarily close our office to all client visits/appointments until further notice.

Our team is working remotely: To speak with an Account Manager or Account Executive, we kindly request you to submit your questions and concerns to our available staff who have been equipped to handle all client accounts and transactions through either phone or email. Please check our Contact page to get connected.

Claims Service: For 24/7 Claims assistance, please call 416-410-4797

As we collectively take action to minimize the spread of this virus, we at Active Insurance are prepared to adapt to new developments surrounding COVID-19 as they arise. Please check the Active Insurance website or your emails for our company updates through this transition period. As always, thanks for the trust you place in Active Insurance. Please stay safe and healthy.


The Active Insurance Team