For us, providing excellent, personalized customer service is not just something we casually talk about. It guides our every move. That is why our clients are never faceless numbers. At Active, we refer to our clients always by name, never by an impersonal policy number. Our service department makes a point of getting to know each client so when you call we immediately understand your needs and can speak to them. Our clients never get shuffled from person to person. We want to speak to our clients and will never hide behind voice mail. That is why we have a live operator answering our phones and why our 24-hour claims line is always answered by someone who can assist you with any claim related matter. As an added bonus our staff is multilingual so we can often speak to clients in their native tongue. Do you have a question? 1. I hit a pole and caused $1500 damage to my car. What do I do? 2. I hit another vehicle and caused minor damage. What do I do? We encourage our clients to ask questions! We will do our best to answer quickly with the best advice possible. For questions 1 and 2, we would suggest paying out of pocket as this would be best way to keep premiums down. Asking the same questions to a direct insurance writer means a claim will be put on your file and you will be charged for the claim regardless of whether any money is paid out. You Get What You Pay For We strongly encourage our clients to shop around and do price comparisons. It’s what any savvy shopper should do. However, we also encourage you to keep in mind that you get what you pay for! Shopping for insurance on price alone may not be the wisest option. Timely, personalized, customer service from knowledgeable, caring individuals must not be overlooked. Because when you hit one of those unexpected bumps in life’s road, you want an insurance company that will be there, no matter what day or time, to give you the help you need when you need it.